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AI Unlocked: Understanding RAG, Tokens, and Agents

Artificial Intelligence (AI) can often feel like a labyrinth of technical jargon and overwhelming concepts. At Proven Alliance, we believe in making these ideas accessible and practical for everyone, whether you’re a business leader, developer, or simply curious about the tech shaping our future.

In this latest video, Scott Snowden from Flywheel Strategic and Lino Tadros from The Training Boss dive deep into foundational AI concepts, explaining them in a conversational and easy-to-follow manner. If you’ve ever wondered what terms like RAG, LLMs, tokens, or agents mean—or how they apply to real-world scenarios—this video is for you.


Here’s what you’ll learn:

What is Retrieval-Augmented Generation (RAG)?

Scott and Lino discuss how RAG enables AI models to access external information sources like databases or APIs to provide richer, more accurate responses. This capability is a game-changer for creating AI systems that are both responsive and context-aware.

Decoding Large Language Models (LLMs)

Ever wondered how AI systems like GPT or Llama work? This video unpacks the concept of LLMs, the enormous data sets they process, and how they scale to solve complex problems—without getting bogged down in technical complexity.

Tokens: The Currency of AI

Tokens are the building blocks of AI interactions, used to measure input and output. Scott and Lino explain how tokens are calculated and why understanding them matters when managing AI costs and performance.

Agents: Purpose-Built Extensions for Efficiency

Learn how agents work behind the scenes to perform specific tasks, like retrieving data or managing workflows, and why they’re critical in orchestrating seamless AI operations.

These AI concepts aren’t just theoretical—they’re the backbone of tools transforming industries today. Whether you’re implementing AI in customer service, content personalization, or operational automation, understanding these terms empowers you to make informed decisions and maximize AI’s potential. And, at Proven Alliance, we’re here to guide you through the evolving world of AI, one concept at a time. Have questions or need some clarity on how to approach your AI endeavors? Get in touch—we’d love to hear from you!